By Mark D. Neville (I am a Customer) on Jul 23, 2018
BAD SERVICE/NO SERVICE - I took my KTM 690R motorcycle from San Antonio to TJs Austin for 6k service work on July 12 though several of my "Club Members" warned me of their bad service. I was told by Arnoldo, "service manager" my +/- 5hr service would be completed on or before Friday July 20, 7 work ... days later . I called the following Wednesday to verify completion schedule with Armando and again was assured it would be completed. I asked him to please let me know if something changes as I was planning my day around this trip to Austin. I arrived from San Antonio on Saturday July 21 at 9 AM only to be told the service work had not even began. I was assured by Tom the owner and Armando, the "service manager" it would be done by noon and no later than 2pm. I arrived at 2 and the bike had not moved. No phone call. I wasted my whole Saturday because I chose TJ's. DO NOT MAKE MY MISTAKE.