Coast Cycle World

Coast Cycle World (CCW) is tearing up your ECM's by jumping them off!

CCW did my recall work for the gas tanks on two 2006 Honda Aquatrax jet skis F12, ARX1200N3 models. First, after being quoted that it was a two week job, it took them almost two months. However, Charlie, the ... service department manager did get them back to me prior to Memorial Day weekend so, I was pretty happy with that. I went ahead and had them service the skis out for the summer during this time.

After getting the skis back immediately, I put them in the water and one of them threw an F1 fault and warning light. After consulting with Charlie, he said it was likely no big deal, and that I should just pull the positive cable and let it reset. I did that and was able to ride the remainder of the weekend with no issues, but only rode about another hour and a half total.

Fast forward to July 1, a little over a month later we put them back in the water. (I am in the military and was gone most of June, hence waiting a month) Again, the same ski threw the F1 fault and warning light. This time, rather than call the shop I read how to pull the code and found it was a 25 code, the knock sensor. After some more research, I pulled the ECM and placed it in my other ski, and it too then threw the same fault and code. With this, I was able to diagnose that it was the ECM and not the knock sensor. I also found that one of the primary reasons for failure of this unit was jumping the ski off or moisture. I always dielectric grease my connections prior to riding for the year, so I feel moisture was not the cause. I also know that CCW jumped my skis off; b/c the technician told me so when mentioning battery maintenance. I said, after sitting a month off a charger this was expected. (I keep them on a battery tender in the garage.)

I called CCW the first time, and they were unwilling to help, but said that I should talk with the service manager. They were closed Monday July 6, so I called the recall dept with Honda American and requested their assistance thinking they may be willing to sell me the part direct since this initial work was done on recall. On Tuesday July 7, I was able to speak with Charlie at CCW, who stated jumping off would not cause failure, and that his parts dept was unwilling to sell the ECM at a discounted rate. You see, I am not asking that they come out of pocket to pay for the ECM, just that they sell at a discount b/c in my opinion they caused the failure by jumping it off (they ran fine, prior to recall work). I asked them to sale me the part at 10% above cost. I understand my skis are 8 years old, but they have been meticulously maintained, and kept in a garage the last 4 years.

After four more conversations and two weeks later, both Charlie and Steve (the Head Manager) refused to work with me to resolve this issue. They offered to sale me the part for $800, which can be obtained cheaper online anyway! The heck with them! If you currently have your ski in their shop awaiting the gas tank recall work or ECM replacement, I would tell you to pull it out of their shop, and either go somewhere else or fix it yourself! These guys are lousy and have terrible customer service!

2-12-15

I have a 2014 Honda 4 wheeler that I did not buy from Coast Cycle. I brought to them for the first service and recieved first class service. Got it back the same day. Would highly recomend their service department.