By Chester (I am a Customer) on Oct 08, 2023
Incident at Dothan Power Sports on Oct 7th at 11am.
I was there to get a warranty replacement for a battery that had crystallized and shorted after 5 months and 10 days of use. The service manager had excuse after excuse saying the failure was MY FAULT? Then this verbal exchange occurred:
As ... he was walking away from me he said, “I’ve had enough of this crap”; referring to what I was saying as “crap”.
I said, “There is no reason for cursing.
Where upon he pointed his finger at me and said, “YOU’RE A LIAR”.
I will not give Dothan Power Sports my business again or recommend them to anyone as long as that kind of customer relations is allowed.
By Steven Forehand (I am a Customer) on Dec 01, 2012
Atv and utv prices are much higher than other dealers. Salesmen are very helpful and parts dept is excellent. Don't know anyone who has had a good experience dealing with service manager.