By Nathan Pruett (I am a Customer) on Mar 21, 2019
I recently purchased a 2019 FXBB Street Bob from Beartooth Harley Davidson. I was told by their finance manager Josh that my new harley had (ABS) Anti-lock brake. My ABS light never would come on when the bike did its systems check on startup so I called and spoke with Josh, and he told me he was ... not for sure if my bike did or did not that he could not remember.
I then called Milwaukee and had them do a vin check only to find out that my bike does not have ABS. I called Beartooth back but could not get in contact with Josh so I ended up speaking with his lead sales person Cindy. Cindy told me they would give me a $250.00 gift card....hahaha laughable to say the least because the ABS option cost me $795.00. I then called and spoke with Jodi their Chief Financial Officer, she offered to put on a aftermarket ABS for $2000.00 Jodi kept making excuses that Josh had a hard job filling out paperwork for my bike and although he is supposably knowledgeable he must have told me wrong. I paid $2500 cash money up front and financed the rest all I have asked for is fair treatment. This dealer is refusing to refund my cost for ABS an option I was told was on my bike but it was not. I will not buy another bike from Beartooth Harley and I would not recommend them to anyone. You just might get screwed.
By Big J.W. (I visited this Dealer) on Jul 21, 2015
I've have been told by countless, previous customers to STAT AWAY from bear tooth hd. A friend, told me a few weeks ago, that Paul the service manager told him to f*** off on his way out the service dept. door. I know he has purchased 4 maybe 5 bikes from bear tooth Harley Davidson in the last ... 6 years. He has spent almost 130k on bikes. How can any one speak to paying customers like this ? Don't know any situation that would warrant any employee to tell a great customer to F*** off, .. Wow, I want to have my bike worked on at bear tooth HD,,,,NOT !!!. We are so happy to have dealt with Brian the owner up at BIG SKY HARLEY DAVIDSON #1. Somebody should buy bear tooth so we don't have to travel 250 miles to a real service dept., get this bear tooth hd, owner outta of here. You would think they would get a hint, after so many upset customers. What a bunch of DUMB A****... A !!......Thank you to all that gave me a heads up about bear tooth hd. No problems with BIG SKY Harley Davidson..??