By Zach Murphy (I am a Customer) on Sep 22, 2015
I wanted a specific helmet with a quick release chin strap. I searched and finally found one with this feature on Chaparral's website (it was in the description and the picture). I ordered it. After a couple days, they called me to make sure it was ok to charge me $30 extra to ship to Hawaii. I was ... fine with the charge because I had been searching for this helmet. Upon getting the helmet, it did not have the quick release chin strap. I was very angry. I emailed them and they basically said that the description did not say that it had this feature. I sent them the link and a screenshot to the page on their website. They finally admitted that it was wrong on the website and that the picture was from a previous year. They offered me a $30 credit to keep the helmet but after dealing with them, I do not want it anymore. I am returning the helmet and will be out $60 because of shipping both ways. I will never buy from this place again.
After trying to print off a shipping return label from their website, I received an error. I called customer service and the guy was very nice and said that he would refer it to the returns department and that they would email me the shipping label. I got any email saying that they could not do a shipping label because it was from Hawaii and offered to send me some junk quick release strap that looked incredibly uncomfortable. I declined and stated that I wanted to return it. I called customer service again after a couple hours with no response. They said that they would not pay for the shipping because nothing was physically damaged on the helmet. I disputed the charge with my credit card company and am awaiting a result on that. I told them this and they said that I could return the helmet but they would not pay the shipping. I would have been fine with this a week and a half ago before they made me so mad.
DO YOURSELF A FAVOR AND NEVER BUY FROM THIS PLACE
By Marcell B (I am a Customer) on Aug 28, 2015
Your staff went above and beyond by helping me and informing me about about the product I was purchasing. Every time me and my family come into your store your staff is always kind friendly and very professional the store is always clean. Your online is easy to access even for me.. Lol I been a long ... time shopper since the 80s and now my kids are shoppers and in 6 more years maybe 5 I will be buying my grandson first off-road vehicles.
By Karlton R (I visited this Dealer) on Aug 28, 2015
The salesman was honest and gave me the best deal he could. Was my second motorcycle purchase, they got better since my first buy. Best price in town on my bike no one came close to their deals.
By Cycle-Circus (I am a Customer) on Jul 03, 2015
Don't do business with, or waste your money with Chapparel!!! Unless, of course, you want to receive 4 year old tires for your bike while paying for new. Or you enjoy horrible customer service that tells you lies and then calls YOU a liar. I don't even know why they have a customer service department, ... because they flat out refuse to do anything except say they're sorry you disagree with them (that was Jennifer - the customer service "manager"). In over 30 years of riding I've never gotten a tire that was significantly older than the old worn out one I was replacing. They will rationalize it by saying the manufacturer says a tire has a shelf life of 5 (or 7 depending on who you talk to) years. Would you put a 7 year old tire on your bike? If you care about safety, performance, and tire life get your tires somewhere else! BTW - don't bother looking on their website for reviews, as they will only post 4 star or above.