By Louis Duquette (I am an Employee of this Dealer) on Mar 02, 2015
ex employee, any deals you make with this company make sure you get in writing , don't take their word for it , I've seen and heard them lie to people, make deals then say they never agreed to it , did you know Chuck DaSilva is the best rider in the north east ,,LOL , you fat fucks couldn't even ... spell snowmobile until the late 80's , I had an agreement with them , they used me as long as they could , til I told them one day i'm gonna come and get my stuff and be out of here if they don't uphold our agreement , that's why I left , I had two sleds come back for issues the 2 yrs of repairs , yeah Paul worked on them , I admit I did leave a secondary bolt loose one time , only mistake I made there out of probably 500 sleds , oh and for taking their word they would pay me what I wanted after working for them for two years for 13.00 an hour , when the time came to pay me what I was worth , they cried poverty , and backed out on are deal , or how about the cover up of a death of a rider due to defective part on a sled that caused a man to crash and later die , scumbag losers boycott this place , I did , I wouldn't buy a skidoo sticker form these assholes
By dave (I am a Customer) on Jan 06, 2015
Never trust a business that doesn't trust you" for the last year I have been dealing with a company that doesn't communicate, doesn't believe my claims about an issue I had with an item purchased from them. I am only now speaking up about my experience because I have finally "resolved" the matter. ... Last year I bought a snowmobile it was a few years old with low miles on it. It was a decent deal so I purchased it. I stored it in Jefferson NH where my girlfriend has a home. We would ride up there where the trails are wide and groomed. During the first ride I hear a snap sound, only at take off. I looked under it and checked for any issues, didn't really notice anything. We did 90-100 miles that day. The next time up same thing but the noise was a bit more pronounced. I checked again, I just figured that's how these Ski-Doos sound now. We put on another 100 or so miles. The next time up we were about 60 miles in on a ride and the noise was progressively worse, so I found a small shop on the way to check it out. They put it on the lift and noticed the track was a bit loose. They tightened it at no charge - (that is considered good customer service) As we left however the noise was very bad and I was losing power. I knew at that point there was an internal issue. We barely made it home in the freezing cold, dark night - 60 miles away. The next day I brought it to the local Ski Doo dealer they told me the case was cracked, oil leaked out cause the chain to stretch and sprockets to wear out. a $1200.00 repair on a machine that I put 300 miles on? On groomed trails, riding with my girlfriend and her kids...not riding rocks and flying over jumps... There was no possible was I damaged the machine. So I call the selling dealer and explain the situation, crack in the case and all. They say bring it by and we will check it out..."Im a stand up guy" He says. After several days I get a call. "hey, there is a crack in the case and the sprockets are worn out" I reply "yeah, I know. I sent you pics and we discussed this" the dealer says he called ski doo and they say there is no way I could have rode that far with this condition... So it was their decision that I damaged it and I am responsible for the repair. I cant tell you how pissed I was about that. So I email the dealer my issue with this... it takes weeks sometimes a month for a response. They tell me as a goodwill gesture they will pay half... I figure im stuck - the sled is 100 miles away. So I agree...he gives me the estimate and I wait, and wait and wait. No call, no email. So I email and they tell me the parts are on back order. Okay, im in the car biz I get that. So, I wait, and wait and wait... nothing. I email again and get passed off to someone else. I email and tell them I phoned another dealer and they have the parts in stock so what is really going on. All of the sudden I get a reply and the parts have arrived and they will begin work on it. Again, I wait and wait and wait. I get a reply saying it is done and to bring a bank check or cash... "wait!! What!!!" I say I was already told by Chuck that I could pay by credit card. I didn't have the money at the time to pay for it. So I figured I would throw it on a card and get some points. So for the first time in my life I contact the BBB. Two days later I get a call from Chuck. He tells me he wont accept my payment by credit card, that his lawyers tell him its a bad idea. I am befuddled by this. He thinks I am going to dispute the payment obviously. He was more or less a bully on the phone. He says he read in an email that I don't even want the sled anymore... I say no I don't. So we agree to let them sell it. I tell them fine, I want the bill of sale so I know what it sells for and I want payment via bank check or wire transfer (yes a little tit for tat, but this place sucks.) someone wants to buy the sled and I get an email. "can you send the storage bag that came with the sled" I reply. "I never knew about this bag, it must be with the cover and owners manual I never got." No response. I email as to what is going on. No reply for at least a week or more. They tell me the check is in the mail minus my half of the repair cost... so I wait... and wait and wait. I email again.. They say the check was sent back undeliverable. YEP they sent it to the wrong address. I finally get the check... Not a bank check, no bill of sale, no Im sorry for the crappy experience you had. Nothing. Sorry to my friend who referred me there... but in my experience - DO NOT BUY FROM DASILVA MOTORSPORTS in Moultonborough and Hampstead NH.... And since I have shared this story... Others have confirmed the same treatment. Stay away!!!