Northstar Powersports

I am writing in response to Bob who claims Northstar did not put oil in his RZR during first service.

What Bob did not tell you is that the first service was done 2 years ago and he brings the unit in this spring (2017) and the engine won't run because it is out of oil. The RZR 570 owners ... manual calls for the first oil change at 25 hours or 1 month after purchase. Following oil changes are at 100 hours or every 6 months which ever comes first. For him to run the unit for 2 years and ignore his responsibility of changing/checking the oil during that time is asking for trouble. The customer called Polaris on this event and they told him it is his responsibility to check the oil before each ride and that it would not have run for the 30 hours that he claims if we had not put oil in the unit 2 years ago.

After being made aware of this event I reach out to Bob but he never called me back.

Bill Smith

General Manager

The dealership has good sales people but don't ever get any maintenance or repairs done at this dealership. Two experiences, one they forgot to tighten the bolts in the head of my four wheeler. I also bought a brand new Razr 570 from Northstar and part of the warranty was to have first oil change ... done by dealer. They picked up the Razr and did the first maintenance as dictated by Polaris. Polaris recommends 100 hours for oil changes and after 30 hours the motor blows up. Northstar did not put any oil back in the machine and then would not stand behind the poor service. Please beware this service department from the top to the bottom has issues. If you buy something from them take it somewhere else to be serviced.

I RECEIVED A QUOTE FROM THEM WHICH INCLUDED AN INCENTIVE..THE NEXT DAY I WENT BACK FOR A VIN AND THEY CHANGED THE QUOTE WITHOUT TELLING ME THEY WERE REMOVING THE INCENTIVE TO BUY FROM THEM. THIS WAS AFTER GETTING THIS IN WRITING AND BEING TOLD MULTIPLE TIMES BY THE SALES PERSON AND THE OWNER ABOUT ... THE OFFER. BUYER BEWARE!!!

North Star Power Sports is a excellent place to work for and to buy from. Everyone here wants the customer to be completely satisfied with there purchase. Whether it is a new ATV/RZR/RNG/DIRT BIKE/MOTORCYCLE, or parts for there unit. I currently work in the parts department at North Star, Out ... of the jobs I've had in my life time Bill and his son Doug are very nice people to work for. I have been to many dealerships since I race motocross and everyone at North Star Power Sports are very passionate about what they do. I bought my 2014 KX 250f from here and have had no issues with it what so ever. If you stop by North Star you will see we want you to be satisfied.

Northstar power sports is a great dealer. I worked there for 4 years ( I left on my own terms to go work for my brothers company, nothing against the dealership). I still freqent this dealership for all my racing needs, and new bike purchases as it is one of the best dealers around. The staff is ... very knowlegable of there product, and there pricing is great. I currently race for this dealership and was there this past week to pick up my 2014 kx250f. I plan to countinue to frequent this dealer for years to come. And have never had a problem with service, or with the owners when i did work there, i would even work there again if down the road the oppertunity arouse. All i have to say about this dealer is good, go there and you will be very satisfied!!!!

Complete crooks!! Bill and Doug , the owner and his son, are as crooked as they come. I watched as they senselessly fired many great employees and took advantage of their customers. They have personally taken a "Razor" out and rolled it doing thousands of dollars worth of damage, and sold it as a ... new demo. They also have prepped new machines (w/o following their manufacturers guidelines) and as soon as a sport bike was initially fired up tore off nearly redlining it when it had 5-10 miles on it!! The motors were not even warm yet! There are to many faults to list but please go anywhere else for your purchases!!!

They feel that the rules don't apply to them, as they have dug illegal retention ponds, built an illegal loft to store machines, added onto another building against code, and stored gasoline inside and just outside the building. I seen some time ago 55 gallon drums of 115 octane race fuel sitting against the side of a cheap steel building!! Not very safe when a tire machine and hydraulic press was directly on the other side... They have no regard for anyone's safety and I would use extreme caution in dealing with them.