Paw Paw Cycle & Marine
By Patrick Mullens (I am a Customer) on May 01, 2018
Complete incompetence, lack of integrity and business ethics. Called on a Sat. around noon from out-of-state to purchase specific motorcycle. Salesman Andy checked if motorcycle was available, confirmed yes and took credit info. Credit approved while on phone. Salesman Andy to call back by end of ... day with details of credit institution - no call. I called back around noon on Mon., Salesman Andy feigned he couldn't remember which motorcycle it was - I reminded him. Salesman Andy to call back by end of day - no call. On Tuesday, I called gen. mgr. Chad Maxam where he informed me motorcycle had been sold to someone else later in the day, after salesman Andy had confirmed to me at noon my credit was approved and motorcycle was mine! Instead of taking responsibility for salesman Andy's incompetence and lack of both integrity and business ethic, gen. mgr. Chad turned himself went into contortions to defend salesman Andy. Salesman Andy incompetent, lacking integrity and ethics, gen. mgr. Chad incompetent, lacking integrity and ethics, as well as having no managerial skills. If you value integrity, ethics and competency in your motorcycle sales and service, this is not the place for you.